Refund and Returns Policy
Effective Date: [Insert Date]
Thank you for shopping at Gleam Glow. We hope you love your purchase, but if you are not completely satisfied, we’re here to help.
Returns You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide a receipt or proof of purchase along with your return.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To initiate a return, please follow these steps:
- Contact our customer service team at [Customer Service Email/Phone].
- Provide your order number and details about the product you would like to return. We will provide you with a Return Merchandise Authorization (RMA) number.
- Send your item to the return address provided, with the RMA number clearly marked on the package.
Refunds Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges If your item is defective or damaged, we are happy to exchange it for the same item. Please follow the return procedure outlined above and specify that you would like an exchange.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us at our contact us page.